What is Chronic Care Management (CCM)?

CCM is a program built for individuals that participate in Medicare living with multiple long-term, or chronic, health conditions, such as asthma, arthritis, high blood pressure, heart disease or diabetes. If you qualify for the program, you can receive 20 minutes of remote care management in a monthly basis from a qualified healthcare provider. CCM services include:

• Personalized attention by your Chronic Care Coordinator each month
• A direct line of communication between you and your provider via the Chronic Care Coordinator
• Consistent help and encouragement with any and all health goals you may have

Why did I receive a letter / email / phone call from Wellbox?

Based on your health profile, your healthcare provider has identified you as eligible for care management services. These services are provided on a monthly basis via phone and or mail and are in addition to your regular office visits. Your privacy in all these exchanges is secure, and in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Why should I participate?

The CCM program provided by Wellbox has been shown to have a positive impact on health outcomes for its participants — including fewer emergency visits and hospitalizations. The goal of the program is to anticipate and address health concerns or complications earlier when they are easier to treat, or even prevent.

Who will I be talking with? What will we talk about?
A team of registered nurses, acting as an extension of your existing practice, will provide care management services. They will be familiar with your medical history and will update your health record after every interaction so your primary physician can review the content of your interaction, and direct your care as he or she sees fit.

Discussions and patient education topics will include your care plan, prescriptions, other preventative services available to you, lifestyle recommendations, and assistance with scheduling specialist appointments.

How much does Wellbox CCM cost?

After you’ve met your deductible, Medicare covers 80% of the associated costs of CCM. Most secondary insurances cover the remainder of the costs however if your secondary does not cover the cost or you do not have a secondary insurance you may be responsible for a small monthly co-pay.