November 20, 2020 | Faces of Virtual Care: Jesse Rimshas

Every day our nearly 100 nurses call thousands of people living with chronic illnesses all over the country.  These are their stories.

Nothing matters more to us than caring for our patients. It is why we do what we do. Without our team of dedicated and experienced registered nurses, we would not have the chance to connect people to services that can change their life for the better.

With every interaction, we strive to truly know our patients. This way, we can offer them personalized care throughout their wellness journey. Why? We believe it makes all the difference.

Jesse Rimshas, Clinical Supervisor

Can you share one of your most memorable patient success stories?

My favorite patient stories are when we can get them more involved in their health and interacting more often with their providers and care teams. I have spoken to many patients who have lost faith in healthcare, are going through a period of depression, or have a chronic condition that makes them feel hopeless.

I think they sometimes feel a little bit processed and believe they are a part of the big cog in the machine, that they do not really matter as individuals or people have lost track of them. When I call a patient like that, I relate with them and let them know this: Yes, I really do care about you. I am a registered nurse and I have spent time working on your case. I want to help you succeed. I want to help you live a longer, happier, less-disabled life.

I have a few patients who I will always remember helping. For example, I remember we had a younger disabled patient who had just about given up on working with healthcare professionals and had many serious diagnoses that were relied together.

She had decided living a healthier life was not worth it because she thought she was probably going to live a short life. She was not interacting with her providers and did not pick up my phone calls even though I had called her a few months in a row. Back then, I thought, “There’s no way this lady is going to pick up the phone. I know her story. I read her notes.”

To my surprise, one day she did pick up.

We had a very long and in-depth conversation about ways to motivate her. We were able to get her back to her primary care doctor and from there, work our way back to scheduling any other medical appointments she needed.

It motivated her to make a change. I think what really touched me about it is that she sounded so surprised that a healthcare professional called and wanted to follow up with her. Someone cared enough about her to try to motivate her and help her live a better life.


Related Resource: Jesse Rimshas explains the importance of letting patients know that we are here for them and that we care. Watch how he also describes how our team makes sure our patients’ health does not worsen during those difficult moments.


How does Wellbox assist patients who are experiencing loss?

There have been so many lovely people whom we have talked to who have recently lost someone like a spouse. When we hear this, we want to make sure we can relate to them and try to help. Even though we really cannot make it better, we can at least let them know we are here for them and that we care.

We also want to make sure they know that during these difficult times, we do not want their health to worsen. So, we follow up with them on our calls to make sure they keep taking their medications, stay in contact with their providers, and have the support and community they need to work towards their health goals.

We work with a population that is often experiencing loss and it is a privilege for our team of registered nurses to be present at those moments for those people.


Featured Resource: Faces of Virtual Care

Who are the faces behind our virtual care solutions? We invite you to meet some more of the amazing nurses on our team as they share their most memorable patient stories.


Our mission has always been to deliver the best care solutions to our patients so they can live healthier and happier lives. Because of our nurses, we can do just that.

We could not be more grateful for our clinical team and their efforts in providing incredible quality care to our patients while also supporting and empowering them in their wellness journey. Their ability to create positive healthcare experiences and offer personalized care, especially during these uncertain times, truly makes a difference. They are the faces of virtual care.


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