November 25, 2020 | Faces of Virtual Care: Christina Shifflett

Every day our nearly 100 nurses call thousands of people living with chronic illnesses all over the country.  These are their stories.

Nothing matters more to us than caring for our patients. It is why we do what we do. Without our team of dedicated and experienced registered nurses, we would not have the chance to connect people to services that can change their life for the better.

With every interaction, we strive to truly know our patients. This way, we can offer them personalized care throughout their wellness journey. Why? We believe it makes all the difference.

Christina Shifflett, Clinical Supervisor

Do you think there is a difference between our clinical team and traditional frontline nurses?

I feel like there is a little bit of a difference because I have felt it myself as a Chronic Care Coordinator. I have wondered, “Am I truly a frontline nurse anymore? I do not work in a hospital. I don’t have my hands on the patient and neither do the nurses on my team.”

At the end of the day, though, while we are not changing dressings and putting medicines through a line, I think we are still very much frontline nurses. Our patients may not be in the hospital, but it does not mean they might not be in one soon. We can avoid them going to the hospital altogether, though, if we give them more education on how to manage their conditions.

We might be on the phone all day as opposed to changing dressings and going into rooms, but we still have an effective part in our patients’ care.


Can you share an example of how our education helped a patient?

I had a patient who was recently diagnosed with diabetes and was rather young for our patient population. Managing a chronic condition was entirely new to her and she was just hungry for any kind of education we could give her. So, I sent her information regarding nutrition and diet plans.

The next time I talked to her, which was about two or three months later, she was giving me her lab results and letting me know what she had accomplished. She lost about 10 to 15 pounds and her A1C level, which was near 10 and we want it to be closer to 6, had come down several points.

Because of the information we sent her, she was able to exercise more, count her carbohydrates, and adopt a healthier diet overall. She was able to truly change her life because of our outreach and she was happy with her results, which was so wonderful to hear.


Featured Resource: Faces of Virtual Care

Who are the faces behind our virtual care solutions? We invite you to meet some more of the amazing nurses on our team as they share their most memorable patient stories.


Our mission has always been to deliver the best care solutions to our patients so they can live healthier and happier lives. Because of our nurses, we can do just that.

We could not be more grateful for our clinical team and their efforts in providing incredible quality care to our patients while also supporting and empowering them in their wellness journey. Their ability to create positive healthcare experiences and offer personalized care, especially during these uncertain times, truly makes a difference. They are the faces of virtual care.



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