April 28, 2016 | Outsourcing Telehealth for CCM: What You Should Know

A little over a year since its inception, Medicare’s Chronic Care Management program is gaining popularity among physicians and participating patients, with a large amount of practices starting to adopt the program as a tool to increase patient engagement and help older adults better understand their care. While it is possible for practices to provide CCM by themselves, a significant amount of time and resources are needed to run the program smoothly and to achieve ROI that justifies the sizeable investment of hiring and training additional staff.

However, once practices understand the potential impact that CCM can have on their organization, they realize the value in outsourcing CCM to services like Wellbox’s Solution.

The goal of our Wellbox Solution is simple: To provide patients with the best care that they deserve, while also reducing the burden on your practice. Wellbox provides an all-inclusive method for tracking and billing for Chronic Care Management, while continuing the great tradition of “above and beyond” service that physicians have long provided to their patients for free.

Roughly 15% of most physicians’ patients are eligible for CCM enrollment, a number which represents an enormous opportunity to enhance the care of these at-risk individuals and be paid commensurately for doing so. In a time where telemedicine reimbursements are struggling, we are able to ensure physicians are paid in a timely and efficient manner simply by signing their patients up and providing a great service.

Staffed with trained and certified medical professionals, the individuals at the Wellbox Chronic Care Coordination Center are able to help make sure that Medicare patients are successfully following their treatment plans and taking medications on time, while providing them with the highest level of care support possible. Chronic Care Coordinators are not only trained to provide high quality health coaching, but they also connect patients with meaningful resources that enhance their ability to achieve specific health goals. This program provides a meaningful partnership between the patient, the provider, and the care team to collectively work towards improved care while documenting the process all within the provider’s EHR.

Via these monthly check-ins, certified medical professionals will inform the provider and the care team in the office of any changes in clinical status, providing the opportunity for early intervention in an outpatient setting, instead of costly alternative such as the emergency room or a hospitalization. By establishing a meaningful partnership between the practice staff and the Wellbox care team, patients receive ongoing care and guidance on how to improve their health, even after they have left the provider’s office. At its core, Wellbox is meant to be a transparent extension of your practice and acts as another means for patients to receive the optimum care they receive in the office.

One of the basic tenets of the Wellbox philosophy is that relationships are at the heart of high-quality care. To ensure this, the Wellbox Care Team receives specialized training in behavioral and motivational interviewing so that patients feel that they are actively engaged in their care. Patients are paired with a dedicated care team member when they enter the program, so that as the patient continues to build their plan of care, they are also building a meaningful relationship with their Care Coordinator.

All in all, the Chronic Care Management Program provides patients with in-depth and personalized care that they would not receive from yearly checkups or costly emergency room visits. At its core, Wellbox is meant to allow your practice to offer CCM the way that Medicare intended: As a program that creates the opportunity to do more for your patient and help them gain confidence in the care and trusted treatment plan.